Blog Archive

Page 1 - All Posts in tag: conflict resolution

Lighthearted Lesson(s) in…

Have you ever had your boss tell you to do something—even something harmless —and something inside you resisted? The old me would have said, "Do it anyway. That's the part you get paid for." Until this happened. The…

Lessons in How to Have…

Show me a workplace that hasn't had drama, and I'll show you a consultant who doesn't want to change your logo. But as I learned years ago from the birthday incident, drama doesn't have to have the last word. And it…

Don't Let Anyone Treat…

Have you ever been blindsided by someone else's bad behavior? The following true story is adapted from my forthcoming book, Ultimate Reminders® for Everyday Life. After getting my head bitten off by a religious elder…

Rule #1 for Handling a…

Next time you meet anyone who's off-the-charts angry or harsh, remind yourself of Rule #1: Consider the source. Once you do, it puts so many other things into perspective—including who owns the problem and how best to…